Effective Date: 1 January 2023
Store: Mega Box Hub
1. Returns
We want you to love your purchase! If you are not satisfied, we accept returns under the following conditions:
- Items must be returned within 14 days of delivery
- Items must be unused, in original condition, and in the original packaging.
- Some items (e.g., personal care, digital goods, clearance items) may be non-returnable.
- You must provide proof of purchase (e.g., order number or receipt).
To initiate a return, contact us at [your email] with your order number and reason for return.
2. Return Shipping
- Return shipping is the responsibility of the customer, unless the item is defective or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance.
- We are not responsible for items lost in return transit.
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, a refund will be processed to your original payment method within 10 business days.
- Shipping costs (if any) are non-refundable, unless the item is defective or the wrong item was sent.
- If your refund is late or missing, please check with your bank before contacting us.
4. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, email us at [email protected]
5. Exceptions / Non-Returnable Items
Certain types of goods are exempt from being returned, such as:
- Digital products/downloads
- Gift cards
- Health and personal care items
- Perishable goods (e.g., food, flowers)
- Sale items marked “final sale”
6. Contact
If you have questions about our return policy, please contact us:
Email: [email protected]
Address: 20 Crossthwaite Ave, London SE5 8ET, United Kingdom