Frequently Asked Questions (FAQ)
Welcome to Mega Box Hub! Below are answers to some common questions.
1. How do I place an order?
Browse our products, add items to your cart, and proceed to checkout. You’ll receive a confirmation email after placing your order.
2. What payment methods do you accept?
We accept major credit/debit cards, PayPal.
3. How long does shipping take?
- Processing time: 1–3 business days
- Delivery time: 5–10 business days for standard shipping
Shipping times vary by location. You’ll receive tracking once your order ships.
4. Where do you ship to?
We currently ship Worldwide.
5. Can I change or cancel my order?
Orders can be changed or canceled within 24 hours of purchase. Please email us immediately at [email protected]
6. How do I track my order?
Once your order ships, we’ll send you a tracking number via email. You can also log into your account to check status.
7. What is your return policy?
We accept returns within 7 days of delivery for unused items. Visit our Return Policy page for full details.
8. What if I receive a damaged or incorrect item?
We’re sorry! Please email us at [email protected] with your order number and a photo of the issue — we’ll fix it ASAP.
9. Do you offer refunds?
Yes, once your return is approved and processed. See our Refund Policy page for more info.
10. Still need help?
No problem — contact us anytime at [email protected] or use our contact form.